1. General Terms
By engaging with Floor Shield, its advertisements, quotations, or services, customers agree to be bound by these Terms & Conditions. Floor Shield reserves the right to modify, update, or withdraw any offers, promotions, or pricing at any time without notice. Engagement with
promotional material does not constitute a binding agreement until a site inspection or consultation has been completed and a formal quote has been issued.
2. Offers & Promotions
All promotional offers advertised via Meta (Facebook & Instagram) or any other platform are limited-time, subject to availability, and may be modified or withdrawn without notice.
Example promotions include:
Residential Offer: Get your garage floor coated from $2,299 (was $3,000)
Commercial Offer: Just $70/sqm for commercial-grade epoxy
All prices and inclusions in promotions are indicative only and subject to inspection. Floor Shield is not responsible for any misunderstanding or assumptions based on promotional content.
3. Site Inspection & Pricing
Final pricing is confirmed only after an on-site inspection or consultation.
Factors that affect pricing include, but are not limited to:
Total square metres and layout of the area
Condition of the concrete (cracks, oil, prior coatings)
Preparation requirements such as grinding or patching
Type of epoxy system chosen (partial or full flake, top coats, anti-slip options)
Site accessibility and environmental conditions
Customers acknowledge that pricing in ads is an estimate and may not reflect the final cost.
4. Booking, Deposits & Payment
A deposit may be required to secure a booking and allocate materials or labour.
Deposit amounts and the balance payment schedule will be clearly outlined in the formal quote or invoice.
Deposits are non-refundable unless Floor Shield is unable to deliver the agreed-upon service.
Final payment is due upon completion unless otherwise agreed in writing.
Late payments may incur administrative charges or interest.
5. Service Limitations
Floor Shield provides epoxy flooring services only.
Services do not include:
Structural repairs or slab replacement
Hazardous material removal (e.g., asbestos)
Waterproofing certifications unless stated in the quote
Work not specified in the signed agreement
Any additional services requested outside the original scope will require a separate quote and approval.
6. Liability & Warranty
Floor Shield is not liable for pre-existing property damage, substrate issues, or unrealistic expectations not outlined in the quote.
The business is not responsible for indirect, incidental, or consequential damages, including delays due to weather, site access, or third-party interference.
All services are provided ‘as is’ unless otherwise specified in writing.
Warranties apply only to workmanship and materials specified in the formal quote and do not cover:
Wear and tear
Substrate movement, moisture-related issues, or hydrostatic pressure
Misuse or damage caused by external factors
Product performance beyond manufacturer warranties
7. Consumer Rights & Dispute Resolution
These Terms & Conditions do not override any rights under Australian Consumer Law.
In the event of a dispute, both parties agree to first attempt to resolve the issue amicably before considering legal action.
All disputes will be governed by the relevant laws and jurisdiction of Australia.
By requesting a quote, booking a job, or otherwise engaging with Floor Shield, customers confirm they have read, understood, and agreed to these Terms & Conditions.